Job Description
The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the - academic (June through May ) season.
Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium. Qualifications
As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel.
You are encouraged to help in other areas as needed and assist all staff members that need assistance.
- Be a helpful, courteous leader of our staff and patrons.
- Have complete knowledge of the Dome Playbook, and policies & procedures.
- Monitor Event Staff members’ appearance, and performance.
- Must be able to obtain a NYS Security Guard License.
Job Specific Qualifications
- Applicants must be flexible and able to work events that on average last between 5 and 7 hours.
- Events take place on nights, weekends, and some holidays.
- You are expected to be available to work a majority of the high priority events such as : SU Football, SU Basketball, Monster Jam, and all Concert events.
Responsibilities
- Attend all pre-event meetings with the Dome Management staff prior to events.
- Assist in the event day preparation of the Guest Service office and materials.
- Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues.
- Be alert for radio calls, and respond to incidents in your designated area.
- Resolve Guest concerns and accommodate special requests.
- Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs.
- Be prepared to work with Event Staff on difficult issues that they cannot resolve.
- Report all on-the-job injuries, no matter how small, immediately.
- Complete Incident Reports as needed.
- Assist with coordination and accuracy of the JMA Dome lost and found program.
- Take part in post-game meeting with the Director of Security & Event Staff to review event.
- Perform additional responsibilities as needed and as directed by management.
Physical Requirements
- You must be able to stand and walk during an entire event in a stadium environment.
- Sometimes Event Staff Team Members are required to set up / take down chairs (must be able to lift / carry up to 25 pounds) or push guests in a wheelchair.
Tools / Equipment
- Portable Ticket Scanner if applicable.
- Metal Detecting equipment as needed.
- PPE will be provided and required to wear if needed.
- The specifics will be based on job duties.
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