Our client specializes in a diverse range of products, including Surfacers, Hones, Multi-purpose CNC Machining Centers, and more, serving key industries such as Performance Racing, Engine Remanufacturing, and OEM Manufacturing.
This role offers exciting travel opportunities, with the chance to visit various locations and work directly with clients.
Responsibilities :
- Perform machine maintenance and repairs at customer sites.
- Oversee machine installations, training, and technical support at customer facilities.
- Maintain accurate documentation, including instructions, bulletins, training materials, job reports, and expense reports.
- Provide technical service for all machine models, ensuring high standards of quality and service.
- Collaborate with the Engineering team to ensure proper machine documentation, including manuals and troubleshooting guides.
- Support the Factory Service Department with technical expertise.
- Organize and securely maintain service data and records.
- Contribute to improvement projects related to service systems and documentation.
- Work closely with other technicians to resolve customer issues efficiently and effectively.
- Utilize company IT resources, including the DMERP service portal, M3 MRP system, MS Office, Time Clock system, and company telephones, for all work-related activities.
- Complete all tasks in a timely and documented manner.
- Be flexible to temporarily relocate or adjust duties to meet business needs, including assisting with production as required.
- Maintain a clean, organized, and efficient work environment.
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