Job Description
As a Chuze Fitness Lead 1, you will play a pivotal role in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment.
You will lead by example, setting the standard for excellence and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.
Responsibilities include but are not limited to the following :
- Set and maintain Chuze standards in customer by welcoming and interacting with all members
- Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
- Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
- Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
- Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
- Support in troubleshooting member inquiries and partner with management for escalated concerns
- Assist in administrative tasks such as member management software reports, inventory counts and managing club email
- Attend and participate in regularly scheduled team meetings
Qualifications
Required
- Previous experience running shifts or leading a team
- At least one year of customer service experience
- Ability to work varied hours regularly, including weekends, opening and closing shifts
- Excellent communication skills in person and over the phone
- Ability to multi-task and handle shifting priorities
- Attention to detail
- Teamwork-based work style
- Physical requirements :
- Able to read, write, and speak clearly in English
- Touring the gym : walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
Preferred
- High school graduate or GED
- Personal interest in Fitness
- Volunteer / community involvement
- Bilingual in Spanish
Additional Information
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
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