Job Description
The Program Manager will be responsible for the successful delivery and management of multiple interconnected projects within the divisions.
This role entails strategic planning, coordination among teams and divisions, and ensuring that all projects align with the company's objectives.
The Program Manager will also manage stakeholder relationships and ensure optimal resource allocation to achieve the desired program outcomes.
Program Planning and Strategy :
Develop and implement comprehensive program strategies that align with the organization's goals.
Create and manage program roadmaps, including defining project timelines, milestones, and deliverables.
Collaborate with senior leadership to prioritize initiatives and ensure resources are applied effectively.
Project Coordination :
Oversee multiple projects within the program, ensuring they are coordinated and aligned with program goals.
Facilitate communication and collaboration between project managers and teams.
Monitor project progress to ensure objectives are met on time, within scope, and within budget.
Stakeholder Management :
Engage and communicate with stakeholders to ensure their requirements are understood and met.
Manage stakeholder expectations through regular updates and transparent communication.
Resolve conflicts and negotiate solutions to maintain program alignment with organizational goals.
Risk Management :
Identify, analyze, and mitigate risks associated with the program.
Develop contingency plans to address potential issues proactively.
Monitor and report on risk status to senior management and stakeholders.
Performance Management :
Define, track, and report on key performance indicators (KPIs) and metrics for the program.
Monitor program performance and implement improvements where necessary.
Conduct regular reviews and provide feedback to project managers and team members.
Financial Management :
Develop and manage the program budget, ensuring efficient use of resources.
Monitor financial performance and ensure projects remain within budget constraints.
Report financial status and forecasts to senior leadership and stakeholders.
Quality Assurance :
Ensure all projects within the program adhere to organizational quality standards and best practices.
Implement quality control processes and continuous improvement initiatives.
Conduct audits and assessments to ensure compliance with standards.
Education :
Bachelor's degree in computer science, Information Technology, or a related field.
Qualifications :
Proven experience in program or project management, specifically in technology infrastructure or operations.
Strong understanding of technology availability principles, including fault tolerance, disaster recovery, and scalability.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Project management certification (e.g., PMP) is a plus.
Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for technology availability.
Ensure all your application information is up to date and in order before applying for this opportunity.
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Remote working / work at home options are available for this role.
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