Reporting to the Manager - Home Care Operations, the Resource Coordinator is responsible for supervising and ensuring the efficient and effective delivery of personal care and home support services to Home Care Clients.
The Resource Coordinator is responsible for the recruitment, orientation, scheduling, supervision, and evaluation of Home Care Attendants (HCA), Home Support Workers (HSW) and Supportive Housing Companions (SHC).
The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters.
The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.
Qualifications
- Proficiency of both official languages is essential (English / French)
- Recognized post-secondary diploma or degree in a Health-related field or Human Resource Management
- Combination of education and work experience may be considered
- Working knowledge of Home Care systems and programs
- Working knowledge of relevant legislation and standards
- Working knowledge of Collective Agreements
- Proficiency in Microsoft Office Applications and Outlook
- Working knowledge in the usage of office equipment
- Minimum one (1) year experience as a Resource Coordinator
- Minimum one (1) year supervisory experience in a unionized environment
- Minimum one (1) year experience with electronic employee / client scheduling applications
- Minimum three (3) years’ experience in a health care environment
- Minimum one (1) year experience with electronic employee / client scheduling applications
- Demonstrated ability to schedule staff / clients in a computerized scheduling system
- Demonstrated oral and written communication skills
- Demonstrated ability to work effectively in a collaborative interdisciplinary environment
- Demonstrated ability to function and make decisions independently
- Demonstrated ability to use an analytical and inquiring approach to solve problems
- Demonstrated ability to be flexible and well-organized
- Demonstrated ability to work both independently with minimum supervision and as a team member
- Demonstrated ability to meet tight deadlines and work in a time sensitive environment, managing competing priorities
- Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required
- Demonstrated ability to meet the physical and mental demands of the job
- Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums
- Good work and attendance record
Conditions of Employment
- Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.00.
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