Dispatcher/Customer Service Representative

Job Description

Job Description

We are seeking a Dispatcher / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities :

• Identify orders via zip codes and assign to the correct driver through dispatching software
• Utilize labels and specifically numbers to identify packages and reconcile orders
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve delivery issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving contractors and territory

Qualifications :

• Sit for long periods of time
• Work on computers for long periods of time
• Strong computer based knowledge (Excel knowledge a Must)
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent phone communication skills
• Excellent followup skills

Company Description

Blue Streak began in 1984 as a small courier in Jacksonville, Florida. In its early years, the company operated mostly in northeast Florida, offering same-day delivery service to local businesses and organizations.

From its origin, Blue Streak has maintained its dedication to offering the most professional, reliable, and friendly service to its customers.

In 2005, Harold Boyett, a 20-year UPS employee, became the new owner of Blue Streak Couriers. He saw great potential for the small courier to become a multi-state, versatile logistics company.

With more than a decade of management in transportation under his belt and an enthusiastic devotion to enhancing and expanding a small business, Boyett set forth on his mission to transform Blue Streak into a southeastern regional carrier.

In addition to expanding geographically in the past decade, Blue Streak has also widened the scope of industries it serves.

Initially, the courier company worked mostly with banks, moving deposits and documents throughout the city. Now Blue Streak serves a much greater variety of customers, including medical labs, restaurants suppliers, and final mile logistics.

Boyett attributes the company’s success to its steadfast, hard-working team some of whom have been at Blue Streak as long or longer than he has.

I am fortunate to work with a wonderful group of individuals who offer their amazing talents and dedication every day. Together, we strive to bring our customers the most innovative and reliable service possible.

Company Description

Blue Streak began in 1984 as a small courier in Jacksonville, Florida. In its early years, the company operated mostly in northeast Florida, offering same-day delivery service to local businesses and organizations.

From its origin, Blue Streak has maintained its dedication to offering the most professional, reliable, and friendly service to its customers.

r n r nIn 2005, Harold Boyett, a 20-year UPS employee, became the new owner of Blue Streak Couriers. He saw great potential for the small courier to become a multi-state, versatile logistics company.

With more than a decade of management in transportation under his belt and an enthusiastic devotion to enhancing and expanding a small business, Boyett set forth on his mission to transform Blue Streak into a southeastern regional carrier.

r n r nIn addition to expanding geographically in the past decade, Blue Streak has also widened the scope of industries it serves.

Initially, the courier company worked mostly with banks, moving deposits and documents throughout the city. Now Blue Streak serves a much greater variety of customers, including medical labs, restaurants suppliers, and final mile logistics.

r n r nBoyett attributes the company’s success to its steadfast, hard-working team some of whom have been at Blue Streak as long or longer than he has.

I am fortunate to work with a wonderful group of individuals who offer their amazing talents and dedication every day. Together, we strive to bring our customers the most innovative and reliable service possible.