Overview
Establish and maintain ongoing relationship with case managers and other referral sources. Promote continuity of care, quality of service and improve community relations.
Gather all information needed for verifying coverage, making a business decision about accepting the referral and scheduling the potential client for an assessment visit during the initial call.
Recognize both expressed and implied customer needs and recommend the solution that will most effectively meet the consumer's desired outcome.
Be familiar with the status of agency contracts and have a working knowledge of how to quickly access contract terms. Develop and maintain current information about services that can be provided in the marketplace and the availability of additional community resources that can be utilized to create complete customer service solutions.
Share accountability for achieving desired financial targets (profitability) by negotiating desirable rates that are within pro-approved pricing ranges and converting inquiries into referrals.
Make the internal transfer of demographic and clinical information obtained during intake transparent to the customer.
Must successfully pass an AHCA Level 2 screening for this position
Qualifications
Minimum Education and Experience Requirements : RN / LPN required. Three (3) to Five (5) years nursing experience preferred with 1-2 years in home care, marketing, intake or related field are preferred.
Motor Vehicle Operator Designation : Employees in this position : Will operate vehicles for an assigned business purpose as a 'non-frequent driver'NOTE : A frequent driver is defined as one who uses his / her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his / her job.
Licensure / Certification / Registration : Current RN / LPN license in state of Florida
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