Job Summary
As a Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs.
You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments.
This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.
You will collaborate and build great partnerships with peers, especially with At Your Service colleagues, and connect your customer to a Personal Stylist when necessary.
What we can offer you :
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-Funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back / volunteer opportunities
What you will do :
- Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
- Leverage product knowledge and digital resources to increase sales by educating customers in making the best product choices and expanding their merchandise options
- Assist the customer in making the best product choices focusing on size and fit in apparel areas
- Promote your services by leveraging company social media assets and utilizing the sales promotion calendar to drive sales
- Develop and maintain relationships throughout the store in order to problem-solve and create the best possible outcome for the customer
- Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to create a better customer experience
- Maintain department recovery standards, including selling floor and fitting rooms
- Adhere to asset protection control and compliance procedures
Who you are :
- Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
- Flexible availability, including days, evenings, weekends and holidays
- Ability to effectively communicate and present information to customers, peers, and all levels of management
- Resourceful and able to adapt quickly to changing priorities
- At least 1 year of selling or retail experience
Essential Physical Requirements :
- Prolonged periods of standing / walking around the store or department
- Frequent use of computers and other technology, including handheld electronic equipment
- Reaching, crouching, kneeling, stooping, color vision and climbing ladders
- Lifting and moving items weighing up to 50 lbs.
Retail Stocking Associate - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers w...
Retail Customer Experience Artist
When the customers come in, our Customer Experience Artists greet the customer, help them find what they're looking for, help them at the register, and anything else to ensure our customers have a great experience. Do you enjoy customer service, making people smile, dealing with clothing, and workin...
Associate Athletic Trainer- Full Time- Utica High School, Utica, MI
Reporting to the AT Manager, the Associate Athletic Trainer will be working alongside medical professionals, Athletic Directors, coaches, and athletes to review medical conditions of athletes and develop plans to meet athlete goals. Work Experience: None required. The physical demands and work envir...
Retail Associate Part Time Now Hiring
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Role models established customer experience practices with intern...
Retail Customer Service Associate
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Provides an outstanding customer service experience by using consultative skills to anticipate customer ...
Retail Customer Experience Coor
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of sto...
Full time Customer Service/Collections Representative
Minimum experience preferred: 2+ years in Customer Service or collection-type role. Customer Service/Collections Representative. Auburn Hills-based law firm is looking for a detail-oriented and self-motivated individual with excellent communication and negotiation skills for a customer service/colle...
Certified Registered Nurse Anesthetist Lakeside Full Time Days
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy and summarized below: Communication Ownership Understanding Motivation Sensitivity Excellence Teamwork Respect Must practice the customer s...
Retail Fragrance Sales Leader, Oakland - Full Time
You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals. Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience . Offer the custome...
Meat Associate Full Time
Nino Salvaggio is currently looking for a Full Time Meat Associate for our Bloomfield Hills location. Assist customers with their selections; offering assistance with the type, preparation, recipes, cooking, etc. Provide excellent customer service. Assist in training associates when necessary. ...