Role Specific Information
Job Description
The Loss Prevention Service Specialist will be placed in high risk / complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft.
The LPSS will be highly visible and spend the majority of their time at the store entrance and in Center Core . The LPSS will work to raise shortage awareness among store associates.
This position will communicate frequently with both store management and loss prevention associates.
ACCOUNTABILITIES
PRIMARY RESPONSIBILITIES
Works to promote customer service in the store by implementing the Kohl's Smile and Say Hi initiatives and helping customers with their needs
Assists in implementing loss prevention strategy
Promote a neat and clean store appearance at the entrance
Conducts associate package checks
Works in Center Core or at entrances to deter theft and provide customer service
OTHER DUTIES
Will NOT make shoplifting apprehensions
May assist the loss prevention associates, as necessary
Conducts building and physical security inspections to minimize exposure to loss
Promotes a safe environment for associates and customers and responds to emergency situations
QUALIFICATIONS
REQUIRED
Maintains attendance according to Kohl's standards
Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
Maintains high ethical standards and adheres to Kohl's policies and procedures
Maintains standards of appearance by following the required Kohl's dress code
Ability to participate in physical activities, including walking, lifting and climbing on a regular basis
PREFERRED
Experience in a customer service environment
Prior experience in retail loss prevention, security or law enforcement preferred
Pay Range : $17.50 - $25.30Kohl’s offers a variety of benefits to associates depending on full-time / part-time status and work hours, including : WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
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