DISPATCHER | PART TIME | GREENSBORO COLISEUM COMPLEX

Overview :

Dispatcher is a part-time, hourly position that primarily works events.? Position will be responsible for dispatching and tracking incidents in assigned location during events.

This role will pay an hourly rate between $1 5.00 .

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

This position will remain open until November 30, 2024

Responsibilities :

• Consistently provide a n experience that exceeds guests expectations by using good judgement and common sense without compromising facility safety and security.
• Serves as communication liaison between department s ( i.e. housekeeping, security, medical, etc.).
• Responds to all Guest Experience staff members communications via two-way radio, phone, 24 / 7 mobile devices, or text.
• Works in partnership with the venue leadership to ensure that the appropriate services are deployed to each incident.
• Coordinates calls for service requiring timely assistance from representatives of the venue and its partners.
• Respond to incoming guest related communication and service requests.
• Utilizes two-way radios, computers, and incident management software to monitor and record incidents throughout each event.
• Responds to Team Members inquiries regarding ballpark policies, promotions, and events.
• Manages radio communication on Event Services, Guest Services and Engineering

Operations) channels, as well as other mediums such as telephone, as well text and instant messages.

• At the conclusion of each event, compiles and submits appropriate reports and other relevant documentation.
• Perform other duties and responsibilities as assigned.

Qualifications :

• Education : High School Diploma or G.E.D. preferred.
• At least three (3) years of customer service experience in a fast-paced environment, and able to handle a variety of customer needs in a professional manner.
• Previous public safety or first responder radio dispatch experience is preferred.
• Ability to use and communicate via text and instant messaging communication platforms.
• Ability to read, understand, and communicate p olicies, procedures, and other stadium information.
• Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment.
• Strong verbal and written communication skills.
• Basic computer skills in Microsoft Word, Excel, and Outlook.
• Punctual and reliable attendance.
• Be available to work a variety of shifts including : days, evenings, weekends, holidays on event days throughout the year.
• Minimum physical requirements : able to travel to and gain access to various areas of the venue for prolonged periods of time.
• Fluently bi-lingual in English and Spanish is a plus.
• Possess a high degree of professionalism, integrity, discretion and accountability.
• Professional image and demeanor.
• Strong ability to work with others in a collaborative, positive, high performing team environment.
9 days ago