Sr. Manager Business Application Services

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Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states.

Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

The Senior Manager of Business Application Services will be responsible for overseeing the day-to-day operations of a multidisciplinary team of analysts focused on fulfilling the goals and Connecticut Children’s strategic vision as it relates to the Enterprise Resource Planning (ERP) system and other non-clinical systems.

They are accountable for evaluation, planning, design, development, training, and implementation for core business and administrative systems.

They may provide project management for complex implementations, as well as issue resolution. Develops and ensures consistent work processes and implements process improvement opportunities towards highly effective support and implementation services.

The Senior Manager Business Application Services is highly visible and establishes relationships with key administrative, business, clinical, and research leaders to align operational strategy with IS requirements and solutions.

Position is expected to independently carry out assigned responsibilities and acts decisively to identify and apply innovative solutions to complex system problems.

They will act as the point of escalation for all business application needs, tactical and strategic.

Directly contributes to setting direction of departmental strategy for Business Application Services as well as supporting overall IS strategy :

• Accountable for direction setting and maintenance of all Business Application Services teams, including personnel engagement, disciplinary actions, staffing decisions, priorities, work process, work output, and standards development.
• Proactively advises the organization on methods to enhance and optimize existing systems, as well as providing leadership and guidance on carrying out new solutions.
• Accountable for system selection, development, support, and continued optimization of systems to meet functional objectives.
• Works with peer IS and operational management to plan and execute the implementation and support of business systems and workflows, ensuring training and data output needs are met.
• Collaborating with peers, implement quality improvement initiatives, including mechanisms for continuous assessment, development and implementation of incremental solutions, along with relevant policies and procedures to improve effectiveness and ensure highest quality work.
• Creates, enhances, and enforces policies and procedures for standard procedures, change management, incident management, documentation, problem resolution, and root cause analysis.
• Develops, manages, and forecasts capacity requirements based on future operational and strategic needs.
• Serve as an expert resource to IS teams in planning the resource requirements for non-clinical business systems under development.
• Develops and implement standard operating procedures for the support, maintenance and optimization. Identify areas for improvement and automation.
• Establishes and maintains foundational relationships with key organizational stakeholders and leaders to ensure priorities are aligned and service level expectations are met.
• Accountable for budgetary needs and issues, including development of operating and capital budgets, justifying and remediating variances, managing expenses while seeking fiduciary benefits.
• Maintains relationships with third party vendors.
• Must role model Connecticut Children’s Service Behaviors and Leadership Competencies in all professional interactions.
• Performs other related responsibilities as assigned.

Education and / or Experience Required :

Education Required :

BS degree in Computer Science, Business, or related field with 8-11 years of relevant healthcare experience.

Education Preferred :

Master’s degree with 3-5 years of relevant healthcare experience required.

Experience Required :

• Must encompass at least 3-5 years of management experience including direct staff supervision and project / program management.
• Enterprise system implementation and support experience with strong understanding of financial, supply chain, or patient accounting workflows are required.
• Experience with specific ERP systems such as SAP, Oracle, Workday, or similar.

Experience Preferred :

Have demonstrated proficiency and knowledge with infrastructure, databases, server / application environments, information security requirements, and end-user device needs.

License and / or Certification Required :

N / A

Knowledge, Skills and Abilities Required :

Knowledge :

• Possesses a thorough understanding of the healthcare environment, specifically healthcare information technology ERP systems.
• Keeps current on industry developments.
• Project management and IS Support methodologies.
• Broad understanding of data and application integration methods, technologies, and processes.
• Requires proven leadership skills or acquired direct management experience.
• Organizational policies, procedures, systems and objectives.
• Keeps current on governmental regulations and compliance requirements in the ERP industry.

Skills :

• Strong communication skills required written, verbal and presentation.
• Project management experience with accountability of coordinating multiple resources and delivering results based on plans and time tables.
• Ability to communicate across diverse constituents; clinical staff, office staff, technology specialists, vendors, and government organizations.
• Ability to work independently and motivated to develop opportunities.
• Ability to resolve conflicts and / or negotiate with others to achieve positive results; establish and maintain effective interpersonal relations.
• Proven team builder and analytical problem solver.

Abilities :

• Travel to partner sites.
• Manage competing priorities concurrently.
• Employ software quality assurance and testing concepts, techniques, industry best practices, tools, and standards.
• Demonstrated staff management experience, along with interpersonal skills necessary for effective communication with all levels of client.
• Assesses and interprets organizational strategy and translating to tactical departmental strategies and plans.
• Guide decisions using functional strategies and priorities.
• Has ability to deal with high complexity or ambiguity using broad conceptual judgement.
• Construct framework to facilitate prioritization and handling of multiple requests simultaneously, and apply effective organizational skills.
• Successfully presents complex concepts to large and key groups to persuade or negotiate effective solutions.

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