The Palm Court Seasonal Guest Experience Agents primary responsibility is to improve the guests experience through diligent arrival preparation dining experience post visit and daily operations of the restaurant seating.
Create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor the Palm Court Seasonal Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals.
The Palm Court Seasonal Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience.
This position will be driven by a commitment to be the most gracious in hospitality.
Compensation : $35 per Hour
RESPONSIBILITIES :
- Consistently offer a professional friendly greeting and engaging service
- Understand all colleagues tasks in the outlet
- Assist with booking modifying and cancelling reservations
- Collect file distribute and answer to guest feedback and questions
- Have knowledge of all menu items garnishes contents and preparation methods
- Assist guests regarding food and beverage menu items in an informative and helpful way
- Build rapport with VIPs distinguished visitors encourage feedback throughout their experience
- Assist with maintaining menus
- Understand shift end reports in the outlet and the POS system
- Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and nonhotel guests
- Coat check responsibilities
- Follow outlet policies procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Maintain regular attendance in compliance with Plaza and Fairmont Standards as required by scheduling which will vary according to the needs of the business
- Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas
- This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience.
- On some occasions the ability to work under pressure and prioritize completing projects start to finish in under two hours
- An eye for detail and strong organizational skills
- A talent for adjusting rapidly effectively and intelligently to changing circumstances
- Creative problem solving abilities and passion for creativity
- Strong work ethic with the ability to work independently and as a member of a team
- Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival departure and special needs of VIP dining guests.
- Prepare VIP portfolios of Palm Court guests.
- Create and leverage relationships with vendors (artists florists concierges etc) to assist in creating these moments
- Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data as well as the security of high profile guests or members in accordance with hotel standards
- Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests
- Manage day to day operations at each tea seating while not in the office
- Place prearrival calls as per the SOP to identify special requests and obtain arrival times
- Maintain database of guest preferences habits and special dates and encourage other employees to do so
- Assist with additional Food and Beverage tasks as needed
- Understand and communicate promotions and enhancements effectively with colleagues
- Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts
- Maintain consistent and effective flow of communication between management and fellow colleagues.
- Arrange for or purchase VIP gifts if required
- Actively participate in daily briefings and meetings
- Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor F&B Managers Assistant Director of F&B and Director of Food & Beverage
- Be able to participate proficiently in functions outside ones department when called upon
Qualifications :
Previous service experience is an asset
Previous Point of Sale System experience is an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling pushing pulling
Occasional ascending stairs and ramps
Remote Work : Employment Type :
Employment Type : Fulltime
Fulltime
Food & Beverage Receiver
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Knowledge of food and beverage prod...
Food and Beverage Manager
The Food & Beverage Manager actively leads by example, inspires, and teaches skills that will elevate the guest experience, their teams, their restaurant, and ultimately Sunday Hospitality as a company. Hotel Chelsea is now hiring Food & Beverage Managers for our many venues including Cafe Chelsea, ...
Food and Beverage Manager
Food and Beverage Managers and Director of Food and Beverage. The Food & Beverage Manager is responsible for maximizing profits of the F&B venues, scheduling employee shifts, training staff, assisting guests, and maintaining consistently high levels of standards of service. Hygiene and Sanitation: A...
Food & Beverage Afternoon Tea Manager
Positive attitude and service oriented willing and able to go above and beyond, Ability to be warm, provide personalized service, courteous, efficient, friendly, and detailed in all interactions with guests and colleagues. Passion for Luxury Food and Beverage and Excellence, New York City F&B Luxury...
Food and Beverage Manager
Work under the direction of the Head of Food and Beverage to manage daily operations of the restaurant and at times as needed other food and beverage areas. Fouquet’s New York is hiring an experienced and passionate Restaurant Manager to join our team! We are seeking a professional hospit...
Food and Beverage Manager
This role is responsible for managing and training staff, ensuring excellent customer service, and driving growth of Juice Haus by leveraging food and beverage experience. Identify opportunities for growth and innovation within Juice Haus’s food and beverage offerings. The Juice Haus Manager plays a...
Seasonal: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Front of Store Attendant (Cart Attendant), Style, Tech, Inbound (Stocking) (T2006)
Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our gu...
Food and Beverage / Operations Manager
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. The Food and Beverage / Operations Manager is respon...
Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T3249) 500 E 14th St New York, New York
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices. Scan, handle and move merchandise effic...
Food and Beverage Manager
The Food and Beverage Manager is responsible to administer the successful planning organization and coordination of all food and beverage activities while providing exceptional 5diamond service. The Food and Beverage Manager will lead a management and service team of colleagues to a common goal for ...