Senior Product Manager - Salesforce

We have an exciting opportunity to join our team as a Senior Product Manager - MCIT.

In this role, as a Product Owner, you will oversee the strategic management of our Salesforce technology stack, including primarily Salesforce with integrated enterprise technologies for call center, workforce management and unified communications.

You will assist with the evaluation, integration, and utilization of new and existing capabilities to improve sales effectiveness and efficiency while ensuring that all tools are running safely and securely.

This position requires someone who is passionate about driving outcomes and leading the technology supporting those outcomes, who can bring creative and new ideas to life, and who will deliver superior results consistently.

Reports progress to Steering Committee interfacing with Executive Sponsor(s) and key Stakeholders across the different salesforce ORGs.

This position will deliver on translating key business goals and strategies into actionable functionality and metrics. Determines target-state User Experience while making decisions and helps remove roadblocks / obstacles.

Job Responsibilities :

• Owns vision & roadmap of the product and establishes acceptance criteria for feature requests
• Provides the goals and strategy for their business group(s) on each Salesforce project. Acts as escalation point for decisions
• Develops the Business Backlog & Set Priorities for their business in each releaseDrives stakeholder workshops, prioritization and change request completeness Ensures that changes requests do not go into delivery stream until thoroughly vetted by the stakeholders
• Responsible for business sign-off for any stated requirements
• Defines business unit communication strategy and owns end user communication plan
• Advocates for the business leads and end users Ensure that key user feedback is integrated into their product planningCollect, curate, and promote the most relevant ideas into features
• Ability to present an Architectural Point of View factoring in economies of scale to technology C-Suite leaders
• Change Management- Ability to increase user adoption and conduct business stakeholder analysis
• DevOps : Create Release Management strategy for automated deployment and testing process
• Understand and adhere to HIPAA compliance guidelines
• Performs other duties as assigned.

Additional Position Specific Responsibilities :

Collaborate with business partners to develop and track adoption strategy metrics

Ensure Salesforce user experience is optimized and drives adoption

Act as a resource to other Product Owners to solve complex challenges and develop solutions

Act as an internal Salesforce new technology and third party Salesforce application technology expert by researching, communicating and

providing guidance to Product Owners regarding potential solutions

Minimum Qualifications :

To qualify you must have a Bachelors Degree Required

6 Years of relevant experience required

Ability to direct the work of a team of developers and testers and implement automation solutions independently

Preferred Qualifications :

Salesforce Certified Administrator

Salesforce Certified Platform Developer

Salesforce Certified Architect

Expert-level understanding of sales process and sales technologies.

Experience managing SaaS vendor relationships, and ideally Salesforce.

Familiarity with agile models and scrum processes.

Ability to communicate complex concepts in easy-to-understand terminology.

Experience with development tools including Atlassian or JIRA,

Experience with UX technologies preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.