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Senior Director of Renewals Operations

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Senior Director, Renewals Operations.Key ResponsibilitiesSet strategy for global customers and Renewals Operations teams to enhance efficiencyLead a team of Customer Renewal Managers to drive product adoption and maximize customer investmentDevelop processes and metrics to ensure revenue teams meet performance targetsRequired Qualifications12+ years of relevant work experienceExperience managing teams and leading customer management initiativesStrong understanding of the renewals process in a SaaS / subscription environmentSuccessful track record with Salesforce CRMBachelor's degree required; Master's degree is a plus

2 days ago
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