Description
Position at Benihana
Position Summary :
Create Great Guest Memories for carry-out experience. This includes taking orders by phone, tablet, e-mail, rails, walk-in, and has the ability to answer questions and suggest.
Process transactions via POS accurately and timely. Assemble and pack orders as per Benihana Packaging Guidelines. Organize and maintain a spotless area for Takeout / Delivery staging areas.
Reconcile all orders at the end of each shift.
Essential Functions and Responsibilities :
- Greets all guests warmly and with a smile upon their arrival.
- Promptly answers the phones with an appropriate greeting and assist guests with orders.
- Maintains a clean and organized station. Ensures the cleanliness of POS, printers, phone, counters, and keeps the necessary stock of packaging materials, menus, and other supplies.
- Ensure that all devices such as tablets are functional and online during operating hours and be ready to accept orders.
- Follow takeout / delivery packaging guidelines to ensure consistent guest experience.
- Responds to guest inquiries related to operating hours, prices, menus, and directions to the restaurant.
- Maintains constant communications with fellow employees to ensure smooth operations.
- Liaise with Third-Party Delivery partners.
- Ensures backup coverage for host when necessary.
- Completes all side work requirements prior, during, and after shift.
- Follow proper cash handling and house account reconciliation.
- Performs other duties as assigned by a supervisor.
Shift Flexibility : Must be able to work different shifts, including holidays, nights, and weekends. Must be able to work overtime as required.
Skills / Knowledge :
- Excellent communication skills.
- Knowledge of Aloha POS or similar and tablet is a plus.
Education / Experience :
- Must have a High School diploma or GED.
- Previous host / cashier experience in restaurant or hospitality is a plus.
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