Role
As a senior leader, you will ensure excellence in delivery for the entire Tax Filing organization. Oversee and manage the client delivery of tax filing, directly and indirectly, through colleagues and managers.
Responsibilities
Overseeing client delivery and satisfaction in Tax Filing. This includes ensuring timely and accurate responses to clients and partner teams.
Additionally, it involves resolving escalations promptly and representing Tax Filing effectively in client meetings.
Monitoring and auditing tasks to identify trends and improvement opportunities. You will lead process enhancement efforts and drive positive outcomes.
Your responsibilities will also include developing, reviewing, and communicating completion of Root Cause Analysis (RCA).
Seeking a candidate with excellent communication and team facilitation skills to engage with clients and internal departments.
The role involves ensuring successful client delivery and effectively communicating complex issues to clients.
- Supporting and providing timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.
- Ensuring and supporting compilation, reporting, and analyzing of metrics. Ability to utilize metrics to drive improvements and close process gaps.
- Resolving and facilitating open items to resolution ensuring alignment with Tax Filing point of view.
- Educating clients and providing subject matter expertise for payroll tax filing.
- Mentoring and developing managers and colleagues, to include performance and accountability.
- Managing Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
- Coordinating and / or providing needed training for new colleagues or processes. Coordinate and support SOP development, training, and communication to team.
Requirements
- 7+ years payroll tax filing or a related field.
- Display advanced understanding of payroll tax filing and knowledge of regulations and legislative requirements.
- Demonstrate exceptional verbal and written communication skills.
- 3+ years client interaction and management experience.
- 5+ years people management experience.
- Experience leading managers and / or team leads.
- Possess exceptional computer skills with current technical knowledge.
- Experience with Payroll tax software.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
Our commitment to Diversity and Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.
Join us in building a brighter, more inclusive future.
Diversity Policy Statement
We are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum : 69,700 USD
69,700 USD
Maximum : 110,600 USD
110,600 USD
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