OneSource Service Support Specialist

Description

• Responsibilities :
• Act as the backup for gas management staff : assisting with all gas exchanges, installations, and performing all duties while gas manager is absent
• To coordinate the provision of lab services (e.g., gases / LN2 / dry ice / deep cleans) by liaison with lab support services staff.

This includes helping lab gas management team to move heavy dewars / cylinders to the designated locations.

• Conduct thorough decontamination using hazardous materials on designated equipment to eliminate harmful pathogens or contaminants.
• Follow established protocols and guidelines for decontamination processes to ensure compliance with safety measures, regulatory requirements, and industry standards.
• Employ appropriate personal protective equipment (PPE), such as gloves, gowns, and respiratory protection (full face respirator;

PAPR), while performing decontamination tasks.

• Handle and dispose of hazardous waste materials or biohazardous substances in accordance with legal and organizational guidelines.
• Inspect equipment and tools regularly to ensure functioning properly and initiate necessary repairs or replacements.
• Complete relevant paperwork according to principles of Good Documentation Practice
• Respond to equipment alarms and alerts and communicate with the appropriate parties to remedy the situation.
• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and / or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and / or escalate as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide area walkthrough for new members of customer staff and visitors.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings / floors / locations.
• Actively participate on committee(s) supporting LSC's across PerkinElmer and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Demonstrates appropriate use of office equipment / software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers;

reporting of faults and ensuring these are closed out in a timely fashion

• Oversee all stock items in and near the labs including but not limited to : glassware, lab coats, PPE, consumables.
• In charge of managing the building's lab coat requirements including assessing inventory levels, supplying name tags, and working with GLS line manager to escalate any issues or changes with the vendor.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and / or escalate as necessary.
• To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and / or repair.
• To help coordinate the working environment with lab staff and PerkinElmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
• The Lab Support Coordination team will be required to provide off-hours on-call support for responding to equipment alarms and alerts.

This typically does not necessitate a site visit, but the on-call designee will communicate with the appropriate parties to remedy the situation.

• To provide a general induction / orientation for new members of staff and visitors.
• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To coordinate the provision of lab services (e.g., gases / LN2 / dry ice / deep cleans) by liaison with lab support services staff.

This includes helping lab gas management team to move heavy dewars / cylinders to the designated locations.

• To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving.
• To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e Customer lines, Technical Laboratory Services and management).
• To provide timely communication to lab users on impact of any site service work.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Will be required to cross-train and back-up other lab support areas.

Interaction level with Management / Team Members :

Daily

Skills Overview : Qualifications / years of experience :

Basic Qualifications :

Associates degree in Science, Chemistry, or Biology with 1+ years' experience in a customer facing role within a scientific environment OR

High School Diploma with 3+ years chemical management experience in a customer facing role within a scientific environment

Preferred Qualifications :

Strong understanding of GLP / GxP and / or experience working in a compliance driven environment

Certified in 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles

Sufficient knowledge to independently carry out duties of chemical and safe handling practices

Intermediate knowledge of Occupational Health and Safety regulatory requirements

Experience within the pharmaceutical industry is desirable but not required

A valid US driver's license

OSHA 40-Hour HAZWOPER Certification

OSHA 30-hour Certification (General Industry

Must Haves :

Physical Demands :

Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument / equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Work with biohazards such as blood borne pathogens.

Technology Requirements :

Additional Requirements :

• Working Environment :
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory
• Job pace may be fast and job completion demands may be high
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards that are present in the laboratory environment Job pace may be fast and job completion demands may be high.
• Employee maybe required to manage hazardous wastes in compliance with company procedures & State / Federal / Local hazardous waste regulations.

Duties may include : Identifying, handling, generating, accumulating, storing, labeling.

• Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
• Understand ergonomic relationship between people, equipment and working environment

Success / Performance Metrics : Soft Skills Needed :

Must be able to remain in a stationary position more than 25% of the time.

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.

Must be able to work in a laboratory, controlled environments requiring personal protective equipment.

• Knowledge of chemicals and safe handling
• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.

Performance Measurements :

• Weekly Small Group TPs
• Biweekly One on One
• Weekly All Hands TP

Candidate Selection : Expectations :

• Resume Review Date : ASAP
• Interview Date : ASAP

Interview Details : Two rounds of interviews (Teams and Onsite)

• Requests sent via
• Interviewers : First Round Sophie, Second Round Sophie and Site Manager
• Type : Teams and Onsite

Additional Onboarding Requirements : internal requirements Misc.

• Is the candidate eligible for extension of conversion to FTE? Yes, C2H(3 month evaluation or sooner based on need)
• Upcoming PTO? Assigned Proxy / Back Up? Yes, 5 / 17 and 6 / 3-6 / 7. Back up N / A Place req on hold until Manager is back
30+ days ago