Job Description
Job Description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative - Full Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Member Services Representative - Full Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
TCHP Patient Financial Services Representative Associate - Remote - Full Time - Days
Act in a manner that maintains confidentiality, protects and safeguards patient personal medical and financial information at all times. Responsible for the timely and accurate resolution of billing and reimbursement issues, customer service and collection of outstanding balances. Interacts and work...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
TCHP Patient Financial Services Representative Associate - Full Time - Days
Act in a manner that maintains confidentiality, protects and safeguards patient personal medical and financial information at all times. Responsible for the timely and accurate resolution of billing and reimbursement issues, customer service and collection of outstanding balances. Interacts and work...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Environmental Services Technician - Full Time - Evenings
All duties and responsibilities of an Environmental Services Tech II. All gondolas are to be covered whenever in transit, whether empty or full. ...
Child Psychiatrist needed in Dayton, Ohio - Full or Part-time (Outpatient only)!
Child Psychiatrist needed in Dayton, Ohio - Full or Part-time (Outpatient only)!. The candidate will function as a member of a treatment team to deliver direct patient care in a child outpatient mental health clinic in a community behavioral health setting. Full benefit package available. ...
Full Time Faculty Position - Youngstown, Ohio!
Full Time Faculty Position - Youngstown, Ohio!. Medical Center seeks to recruit a Family Medicine Physician for a full-time Academic position with the hospital. ...
Brand New: Full-Time Faculty (Family Medicine) Residency Program - Northeast Ohio!!
Brand New: Full-Time Faculty (Family Medicine) Residency Program - Northeast Ohio!!. Competitive salary and full benefits package. ...