Bluebird has a direct hire position for Medical Network Engineer a position in Florida
Hybrid (2 days a week in the office must live or relocating to Lee County, Florida
Paid relocation assistance available
Medical Network Engineer
Job Description for the Medical Network Engineer :
As a WebEx Contact Center Engineer, you will play a crucial role in managing and optimizing our WebEx Contact Center and Cisco Unified Communications Manager systems.
You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms and contributing to the efficiency of our business operations.
Responsibilities for the Medical Network Engineer :
WebEx Contact Center Management :
- Oversee the day-to-day operations of WebEx Contact Center, ensuring optimal performance and reliability.
- Configure and maintain contact center features, including routing, reporting, and integration with other systems.
- Troubleshoot and resolve any technical issues related to the WebEx Contact Center platform.
- Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
Cisco Unified Communications Manager (CUCM) :
- Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.
- Ensure the availability and functionality of CUCM for business communications.
- Collaborate with network and IT teams to integrate CUCM with other systems and applications.
- Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.
Documentation and Reporting :
- Maintain detailed documentation of system configurations, changes, and incident resolutions.
- Generate regular reports to monitor system performance and identify areas for improvement.
- Provide insights and recommendations for optimizing contact center and CUCM operations.
Technical Support :
- Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.
- Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.
Qualifications :
- 3+ years experience managing the day-to-day operations of WebEx Contact Center.
- Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.
- Proficiency in configuring and troubleshooting contact center routing and reporting.
- Familiarity with telephony and VoIP technologies.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills with an attention to detail
- Experience in the medical industry
Medical Network Engineer
Bluebird has a direct hire position for Medical Network Engineer a position in Florida. Job Description for the Medical Network Engineer:. Responsibilities for the Medical Network Engineer:. As a WebEx Contact Center Engineer, you will play a crucial role in managing and optimizing our WebEx Contact...
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