General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
Store Associates must demonstrate behaviors that align with the company values . Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Customer Experience Leader (CEL)
Our Values : We Love What We Do
We Love What We Do
Bring positive energy and enthusiasm.
We Own What We Do
Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
Model high standards of honesty and integrity.
We Belong
Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities :
Be empowered to meet the customer where they are and personalize their experience :
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience :
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following : clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services :
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first :
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do :
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills :
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience :
- No previous retail experience required.
Patient Dining Associate (dietary Aide) (full Time And Part Time)
BENEFITS FOR OUR TEAM MEMBERSFull-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insura...
Store Associate - Part-time
As a part-time Store Associate at Shoe Carnival Inc. Are you looking for a Part-time position that offers you a fun, dynamic workplace while allowing you to indulge your passion for shoes and fashion?. ...
Part Time Store Associate
Gordon Food Service Store, the retail division of Gordon Food Service, offers the fast pace of retail in an environment that lets you balance your life and foster development for future growth. Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organ...
Retail part-time Associate
Initiates and participates in store recovery as needed throughout the day. Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Supports and participates in store shrink reduction goals and programs...
Retail Store Closing Lead - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. The Retail Store Closing Lead will circulate throughout the store and engage in customer and associate interac...
Full-Time Associate
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by ...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Part Time Sales Associate - The Greene
The Part-Time Sales Associate will be the ultimate Pandora Fan. Our Part-Time Sales Associates shine when they: . We are proud to be part of their stories and the most important moments in their lives. Dare to exceed individual and store sales goals by building a genuine connection with our fans. ...
Retail Sales Associate - Full-Time
Full Time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, In...
Restaurant Team Member Part Time
Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenance, and leadership roles. Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Developm...