Bilingual Healthcare Customer Service Representative
A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members and providers regarding health and wellness inquiries.
Key ResponsibilitiesActively listen to customers to understand their concerns and build rapportProvide essential information about access to care issues, benefits, and member coverageNavigate multiple computer applications to assist customers effectivelyRequired Qualifications18 years or older with a high school diploma or equivalentMinimum of 1 year of previous call center experienceBilingual in English and SpanishExperience with Medicare and / or Medicaid is a plusWillingness to work flexible shifts, including weekends and holidays
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