Job Title : Customer Support Representative
Job Id : 23-08288
Location : Urbandale , IA (Hybrid)
Duration : 36 Months
Position Type : Hourly contract Position (W2 only)
Bilingual position : Portuguese and English
Visa sponsorship is not available, now or in the near future, for this position.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Support the Client's e-Commerce Contact Center
- Take inbound calls from Client's Region 4 (USA / Canada / Australia) customers and dealers regarding part orders or other items available for purchase on company website
- Occasional outbound calls to customers and dealers to research / investigate and follow up with our findings
- Approximately 15-20 calls / day
Contact Center is open from 7am - 7pm CST, Monday - Friday. Some Saturdays may be required.
Four shifts available that rotate within the 12 hour operation :
o 7 : 00am - 3 : 30pm
o 8 : 00am - 4 : 30pm
o 9 : 00am - 5 : 30pm
o 10 : 30am - 7 : 00pm
- Call volumes start to slow down after 5pm
- Candidate must be able to work any 8 hour shift within the 7am-7pm support window.
- Hybrid schedule includes a minimum of 2 days onsite / 3 days offsite (at home)
o Tuesdays are required onsite; with either Wed / Thurs as preferred additional onsite day
Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a company full-time employee or be provided group transportation.
Training is approximately 2 weeks in length
- Training and mentoring will be on the 8-4 : 30am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
Onboarding Attendance Policy :
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
Ideal candidates should have :
- Call Center experience
- Fluent in Portuguese and English
- 6+ months experience with customer service / support experience
- Efficient researching / troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products - especially Teams and Outlook
- Willing to work occasional overtime and holidays
- Solid work history and proven dependability
- Reliable at home internet and a distraction free workplace
Candidates with the following skills and experience will stand out :
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
Interviews will include behavioral based questioning
Candidate will be asked to share specific examples
Regards,
Nishant Singh
Team Lead - Recruitment
Sunrise Systems Inc.
732) 837-0396
- [email protected]
Customer Support Representative at Urbandale, IA (Hybrid)
The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effecti...
Customer Support Representative / Contact Center Agent (remote Iowa)
Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing sy...
Customer Support Representative at Johnston, IA
The Social Media Care team provides front-line technical support/information/solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention. This position will have an emphasis on Social Media support and will be involved in monitoring desig...
Treasury Customer Service Representative
Located within the Finance Department, this position performs public-facing Treasury transactions and provides service to customers in person, via the telephone, or any other electronic means; performs clerical and administrative support functions for office personnel. Gathers, assembles, updates, d...
Customer Support Specialist Hubbell Community Management West Des Moines, Ia
Position Title Customer Support Specialist Location West Des Moines, IA **Duties and Responsibilities**. Provides estimated resolution and delivery information to customers and organizes workflow to meet customer timeframes. Maintains customer databases, processes orders, forms, applica...
Customer Service And Sales Support Representative
NO COLD CALLING!!! Benefits of working with us: Knowing that you are protecting families and giving them peace of mind You decide whether you work full time or part time Getting paid for the effort and work you put into the business Unlimited earning potential Creates a Work-Life Balance Training on...
Customer Support Representative
The role requires on-site presence at John Deere Financial in Johnston, IA, five days a week, with an option to work from home on Fridays. At least 6 months of customer service/support experience. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource...
Technical Support / Customer Service Representative (Remote)
Technical Support / Customer Service Representative. Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive...
New Business Hybrid Representative (Starting at $41k + Performance Incentives + 5k in Company Stock)
Monitor applications for compliance with state regulations, validating that state required forms are submitted. In this role, you provide prompt, courteous and accurate customer service related to funding, suitability, regulatory issues, policy issuance, policy requirements, illustrations, and custo...
Parts and Service Representative -- (Des Moines, IA) at Herc-U-Lift, Inc.
Offer customer service and phone support to all customers and technicians. Maintain a positive, empathetic, and professional attitude toward customers at all times. We're looking for a dedicated Parts and Service Representative to join Herc-u-lift's Des Moines, IA team of experienced professionals!&...