Job Description
Job Description
Guest Service Representative
Reports To : Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!
We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.
Duties & Responsibilities
- Demonstrate company core values at all times : Guest Services, Excellence, Committed, Integrity, and Top Quality
- Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
- Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
- Be able to resolve / deescalate customer complaints / issues.
- Perform all clothes check-in and check-out tasks.
- Tag, spot check, organize garments according to any customer details request.
- Inform customers about payment methods and verify their credit card data.
- Perform basic math skills to calculate garment prices and operate cash transactions accurately.
- Ensure the quality standards of Tide Dry Cleaners are met.
- Train employees in all aspects of running a counter store.
- Qualify to open and close the store and perform the daily goals.
- Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
- Maintain cleanliness of the entire store, specifically the counter area to ensure a neat store appearance.
- Other duties may be assigned.
Qualifications
- Ability to recognize numbers and perform basic math skills.
- Ability to self-start and maintain positive / energetic motivation.
- Strong Leadership qualities.
- Participate in ongoing education and training.
- Must be able to stand for long periods of time.
- Previous experience in hospitality / customer service roles is preferred.
Shift and Schedule
- Store Hours of Operation : Mon-Fri 6 : 30am-7 : 00pm Saturday : 8 : 00am-5 : 00pm Sundays : Closed
- Full-time (30-40 hours weekly) or PT (29 hours max weekly)
- Overtime if necessary
Benefits
- Health Insurance
- Vision
- Dental
- 401 (k)
- Yearly Paid Time Off
- Paid Holidays
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