Client Support Specialist
Location : Troy, NY
Salary : $20 / hour + Commission
Benefits :
- Medical, Dental, and Vision insurance
- 401(K) with company match
- Exclusive Product Discounts
- Paid Time Off
Key Responsibilities :
- Resolve customer inquiries, process orders, and maintain customer account details.
- Follow company protocols, aiming to enhance department efficiency.
- Build strong relationships with customers and internal sales teams, offering proactive sales support.
- Handle customer inquiries via phone and in-person interactions.
- Schedule and bill services, deliveries, and installations; coordinate with service / operations managers.
- Process payments and maintain accurate internal reports.
- Make outbound calls to customers for service scheduling and offering maintenance plans.
- Perform outbound collection calls and manage over-the-counter orders.
- Address customer complaints, ensuring resolutions are met.
- Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
- Complete contract forms, process address changes, and manage service discontinuation requests.
- Refer unresolved grievances to designated departments for further investigation.
- Manage billing for services and arrange deposits or payments as necessary.
- Contact customers to provide information on inquiries, claim investigations, or adjustments.
- Upsell additional services or products.
- Assist with any other duties assigned by the General Manager.
Minimum Requirements :
- 1+ years of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Word and Excel
- Data entry experience
- Customer service experience, ideally in a sales or marketing environment
Essential Skills :
- Computer proficiency with Microsoft Office (Excel and Word)
- Familiarity with Windows OS
- Ability to learn a proprietary customer service system
- Strong interpersonal and communication skills (both verbal and written)
- Professional phone etiquette
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Customer Service Rep(05296) - 19105 Florida Blvd
Team members must be able to answer phones, take orders, take customer's payments, and greet customers. ...
Customer Service Rep
Prepare and analyze the billing and setup paperwork for patient services. Recommend potential products or services to management by collecting patient information and analyzing customer needs. Actively participate in the training of new customer service and sales personnel. Submit new orders and mon...
Customer Service Rep - $37440.00 - $41600.00 / year
Resolve customer inquiries, process orders, and maintain customer account details. Schedule and bill services, deliveries, and installations; coordinate with service/operations managers. Make outbound calls to customers for service scheduling and offering maintenance plans. Customer service experien...
Customer Service Rep(03303) - 263 Newscotlan Ave
We are searching for qualified customer service reps with Personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w...
Customer Service Rep
Resolve customer inquiries, process orders, and maintain customer account details. Schedule and bill services, deliveries, and installations; coordinate with service/operations managers. Make outbound calls to customers for service scheduling and offering maintenance plans. Customer service experien...
Customer Service Rep - Remote - Jacksonville (MUST LIVE WITHIN 1 HOUR OF JACKSONVILLE, FL.)
Description & Requirements Maximus is currently seeking Customer Service Representatives to support the Department of Education. Pay and Benefits: - Competitive pay rate based on the county in which you live - Additional bonuses available - Paid training - The opportunity to...
Customer Service Rep
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding inv...
Customer Service Rep
Resolve customer inquiries, process orders, and maintain customer account details. Schedule and bill services, deliveries, and installations; coordinate with service/operations managers. Make outbound calls to customers for service scheduling and offering maintenance plans. Customer service experien...
Customer Service Operations Manager Remote
Immediate opening for Customer Service/Operations Manager familiar with import operations. Remote position based in New York/New Jersey. ...
Cashier
Janitors, Cashiers, Food Handlers. Cashier / Front Desk Staff / Admission Staff / Gate Attendant. ...