Job Description
Job Description
Position Purpose
Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience.
Ensure : leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates.
Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.
Job Scope
This position coordinates the work of Customer Service Associates.
This position has no direct budgetary accountability.
Essential Functions
1) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
2) Adhere to assigned work schedule in order to provide predictability in workload scheduling.
3) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
4) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.
5) Review daily staffing
6) Review workload planning calendar
7) Evaluate recovery needs
8) Conduct recovery blitzes at 2, 4, 6 and 8
9) Monitor fitting room, selling floor and sizing recovery
10) Communicate cleanliness expectations and inspect for completion prior to sign off
11) Conduct effective hand off to incoming MOD or provide communication for opening MOD
12) Provide support to store management as requested.
Qualifications and Skills Required
High School diploma or GED
1-2 years of related experience in retail customer service
Fundamental reading and math skills
Ability to effectively communicate in English
Working Conditions
Retail store environment where extended periods of standing are required
Retail store stockroom environment subject to fluctuations in temperature
Occasional lifting and maneuvering of merchandise and displays
Frequent lifting and maneuvering of merchandise and displays
Exposure to dust and extreme temperatures while unloading trailers
Scheduled work hours may vary, to include evenings and weekends
Occasional use of ladders required
Assistant Store Manager PT
Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control. Assist in recruiting and training store personnel on proper store operations and procedures. Adhere to current visual guidelines includes: proper merchandising, signage...
Assistant Store Manager-Spirit-HU
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profi...
Assistant Store Manager - Burke, VA
Assistant Store Managers fulfill an important role within our business by supporting the Store Manager in developing and coaching their store team as they provide our customers with the shopping experience that Lidl is famed for in over 30 countries. Our most successful Assistant Store Managers take...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience ...
Assistant Store Manager, Manager 1
In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations. Leads store inventory cycle counts ensuring the timeliness and compliance with stor...
Assistant Store Manager
Assist a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location. Two (2) years' of retail leadership experience as an Assistant or Store Manager. Develop creative plans to increase store sales. ...
Assistant Store Manager - Spirit
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profi...
Assistant Store Manager
We are seeking a strong manager candidate who can take ownership of a store, store team, and inventory management. Hi there! Do you love fashion, clothing, and shopping? Do you like the idea of sustainable and recycled styles? Do you have experience in retail or management? Kid to Kid is not your ty...
Assistant Store Manager PT
Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines for wage control. Assist in recruiting and training store personnel on proper store operations and procedures. Adhere to current visual guidelines includes: proper merchandising, signage...
Vans: Assistant Store Manager - Williamsburg
As the Assistant Store Manager, you provide leadership and direction to the store team while successfully executing the company’s vision and values under the direction of the Store Manager. As needed, you will assume responsibility for the store in the Store Manager’s absence. Maximize store sales, ...