Department : Information Technology
Reports to : Director of Information Technology
Position Summary
The IT Support Technician provides technical support for IT operations and users of technology at the corporate office(s).
Primary Responsibilities
Provide support to users of technology with a focus on delivering superb customer service, following up with other departments as needed to ensure that all support issues are adequately addressed in a timely manner.
Fulfill IT support requests; troubleshoot PC hardware, software, and mobile device issues. Some examples of support requests include setting up user access to printers, configuring email, setting up multifactor authentication (MFA) and trying to help resolve basic applications / infrastructure / mobile device-related issues.
Support IT operations by helping to repair and replace damaged hardware, identifying and resolving network issues, troubleshooting issues with teleconferencing equipment, etc.
Troubleshoot basic connectivity issues such as connections to corporate Wifi systems, LAN ethernet connectivity, and remote access VPN.
Procure hardware / software as needed to support business needs.
Required Qualifications
College degree in a related field or 2 years of related work experience in network and computer hardware configuration / troubleshooting / support position.
Solid verbal and written skills, appropriate for a customer-facing role.
Attention to detail; ability to prioritize, track, and resolve multiple concurrent support requests in a time-efficient manner.
Demonstrate the ability to work with limited supervision while performing duties and be a strong team player.
Preferred Technical Expertise
Experience with Windows 10 / 11 configuration and support.
Familiarity with Windows server platforms and Microsoft Active Directory operations.
Familiarity with cloud solutions like Microsoft 365.
Basic knowledge of networking concepts (IP subnets, DNS, DHCP, etc).
Experience with Cisco switches (a plus but not required).
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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