POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions.
We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success.
For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list).
Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, We did that.
In the role of Customer Service Representative you'll play a pivotal part on our Repairs Department team.
This position contributes to our vision by :
- Processes customer quotations, including quotations using proper methods and practices.
- Updates the customer of the status of their quotation, request / process approvals and follow up repair order Operational Status.
- Escalates the prioritization of the quotation as necessary.
- Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments.
- Create customer reports and make sure customer repairs are on time.
- Review customer paperwork, price lists and quality paperwork to assure accuracy.
- Responsible for promptly answering incoming telephone calls and emails in a professional manner. Provides the customer with the most recent information and updates.
- Processes requests to meet quality scorecard goals and KPIs.
- Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.
- Creates and maintains customer data records to include receiving, in process and shipping.
- Performs additional duties as assigned.
- Lead in the execution of warranty policies and customer service. This position is responsible for interpretation, implementation, and management of customer repair orders, its requirements and regulations.
This includes knowledge of ERP System, Airworthiness certifications such as FAA, EASA, TCCA; military and export compliance regulations.
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