Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of SeniorPrincipal Consultant - Business Analyst -Service Now
In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Responsibilities
- Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
- Understand and negotiate needs and expectations of stakeholders.
- Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
- Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
- Support customers during UAT.
- Perform functional testing to ensure requirements are being met.
Qualifications we seek in you!
Minimum Qualifications
- B.E / MCA / Relevant degree
- Prior working experience with ServiceNow.
- Good knowledge of available IT systems / tools.
Preferred qualifications
- Good management, analytic, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
- Effective communication skills
- Good knowledge of available IT systems / tools
- The approximate annual base compensation range for this position is $80,000 to $100,000 . The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities;
geographic location; and internal equity
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