IT Customer Service Specialist

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Ssr IT Customer Service professional to provide remote service desk support.Key ResponsibilitiesResolve connection issues and guide users through troubleshooting stepsAssist users with program installation by providing download links and instructionsCoordinate with FCE support for restoring deleted folders and managing profiles on virtual machinesRequired QualificationsExperience in IT service desk supportFamiliarity with remote support tools, such as Remote DesktopKnowledge of network drives and virtual machine managementAbility to document issues and follow up on support requestsUnderstanding of software update processes for virtual environments

13 days ago
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