Summary
This is a professional position which facilitates the provision of quality customer service for clients via telephone and in-person.
MedAccess members will be assigned to the caseload of the Prescription Assistance Case Manager (PACM). The PACM administers and tracks the status of Prescription Assistance Programs (PAP) applications, advocates on behalf of members, and assists with finding community resources.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education : High School Degree preferred. Bachelors or Associate degree in Social Service or Healthcare field preferred.
License / Certifications : N / A Experience : In-depth knowledge of state and federal agencies, community resources, and regulations acquired through no less than 2 years of experience in social / human services, health care management or related field.
Community Outreach experience and networking necessary. Experience with Public Speaking. Experience required to prepare reports, perform calculations, complete forms and write business letters.
Computer competency that will enable employees to operate project's software system and meet the responsibilities of the position.
Proficient knowledge of Microsoft Office Products (Word, Excel, Access, PowerPoint), Internet usage and DataNet software for PAP applications, if applicable.
Demonstrates a high level of analytical skills and good judgment in assessing and planning for the needs of members. Responsible for making independent decisions of a significant nature.
Interpersonal skills are necessary to effectively, compassionately and cordially interact with the public, including health care providers and applicants.
Excellent written, verbal, and listening skills in order to explain policies and procedures to applicants, enrollees, providers and the public.
Strong customer service, teamwork, resource knowledge and advocacy skills are essential. Excellent organizational skills and attention to detail.
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