MCR Safety, a Bunzl company is now hiring for a Collection Supervisor to join our Credit / Collections-Finance department based at our headquarters office in Collierville, TN.
The Collection Supervisor is to perform and oversee performance metrics on all phases of collections & account servicing for an assigned portion of the customer account aging.
Responsibilities :
- Communicate with customers, sales staff, managers and officers in a professional manner.
- Assess account aging for past dues and perform collections activities including negotiating payment schedules using discretionary judgment.
- Analyze account aging for changes in payment trends or other activities that may indicate additional credit risk and adjust account blocking status as needed.
- Evaluate credit hold status and release of orders using discretionary judgment.
- Manage communication with sales, customer service, & collectors on escalated account issues from the collectors. Escalate continued trouble accounts to Credit & Collection Manager in timely manner.
- Make credit limit increase / decrease recommendations based on monitoring customer payment trends.
- Report key metrics to Credit and Collections Manager monthly and recommend remediation actions.
- Manage Sidetrade activity to ensure timely contact with all customers.
- Assign and measure direct reports’ metrics in line with the company goals.
- Manage direct reports’ time off approvals ensuring proper coverage.
- Perform interviews, hiring recommendations, termination documentation, new employee training & day review, and year end reviews.
- Perform multiple tasks at once and practice effective time management.
- Perform back-up tasks during absences of other department personnel.
- Assist auditors during reviews related to credit and account issues.
- Perform special projects & additional tasks as needed.
Requirements :
- Business or related degree preferred.
- Years of high volume Business to Business or Commercial Credit experience.
- Excellent communication skills (both oral and written).
- Attention to detail and high level of accuracy.
- Must have working knowledge of Windows and Word / Intermediate to advanced Microsoft Excel skills required.
- Knowledge of SAP preferred
- Very effective organizational & multi-tasking skills
- Ability to prioritize job functions and demonstrate flexibility in performing essential functions.
- Ability to prioritize workload and meet deadlines.
Collection Supervisor - MCR Safety/Tingley Rubber
MCR Safety, a Bunzl company is now hiring for a Collection Supervisor to join our Credit/ Collections-Finance department based at our headquarters office in Collierville, TN. The Collection Supervisor is to perform and oversee performance metrics on all phases of collections & account servicing for ...
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