Job Details :
Job Title : PatientRepresentative
Location : Minneapolis MN 55454
Shift / Schedule : Days FTE : 1.0
PayRate : $21$26 / Hr.
HolidayRate : $34$39 / Hr.
Hours PerWeek : 40
Hours PerDay : 8
Days PerWeek : 5
Start Date : 05 / 27 / 2024
Est. End Date : 09 / 13 / 2024
Duties : Maintains a welcoming friendly profile in the clinic andis responsible for the professional and efficient operation of bothreception checkin and checkout procedures.
Assists with phones andschedules future appointments and / or procedures. Utilizes strongcustomer service skills and promotes the UMPhysicians philosophy ofpatient centered care to meet the needs of all visitors / guests.
Welcomes visitors provides nonclinical information takes messagesschedules appointments or procedures collects copays enters andverifies health insurance information and oversees the cliniclobby / patient waiting area.
Arranges any accommodation orinterpreter services needed for the patient visit. Resolvesnonclinical patient issues provides backup and coverage as needed.
Helps coordinate provider schedules and appointments. Prioritizesbetween these functions on an ongoing basis to maximizeefficiencies of clinic schedules and reduce patient waiting times.
This position may be required to float to other departments at thediscretion of the manager based on clinic needs.
Represents clinic and provides high level of customerservice to patients guests and staff.
- Displays welcoming and friendly appearance to allvisitors
- Greets visitors and guests to clinicalways making eye contact.
- Listens first todeal with patient concerns
- Assists in coveringtasks in all nonclinical areas
- Listens firstto deal with patient concerns.
- Responds answers or directs patient questions andconcerns to meet patient needs.
- Validatesparking
- Checksin patients for clinic servicesaccording to scripts and clinic process.
- Completes registration process prints labels and preparesnew patient medical chart as requested.
- Demonstrates ability to resolve front desk issues such aspatient complaints tracking missing forms.
- Resolves patient problems provides remediation (e.g. paidparking gift cards) and makes exceptions to procedures to improvepatient satisfaction.
- Provides backup coveragefor other departments as needed.
Patient Reception
- Notifiespatient of change in appointment scheduling.
- Receives patient into clinic and notifies patientcare.
- Verifies patient demographic andinsurance information.
- Verifies and updatesforms requiring patient signature.
- Collectscopays prepares patient receipt and A / R deposit entry. Maintainsand sends daily log to Business Office.
- Arranges for patient accommodations such as interpreteror financial counseling support.
- Monitorswaiting area and notifies patient of appointment delays andrescheduling options.
- Recognizes variationsand takes action to prevent undesirable appointment managementoutcomes.
AppointmentManagement
- Identifies patient needsand available appointment openings.
- Accuratelycoordinates and schedules future appointments and / or proceduresusing the practice management system.
- Verifiesinsurance utilizing online systems.
- Coordinates the scheduling and canceling of patientappointments.
- Assistspatient in clinic checkout processes.
- Coordinates complex multifaceted visits with specialistsdiagnosticians and other ancillary services.
Health Information Management
- Requests / obtains patient reports for patientvisit.
- Requests / obtains / sends medical recordsand diagnostic test results for patient visit to scheduled provideroffice.
- Completes chart prep and scans medicalinformation.
- May transcribe / abstractinformation into EMR as defined by clinic practice.
- Communicates patient information to business office asneeded.
- Please seeattached Job Description for full responsibilities.
Skills : Required Skills &Experience :
- Proven abilityto learn job skills and provide patient services.
- Proven ability accurately schedule appointments andinterpret provider orders.
- Successfulcompletion of Patient Rep training program and OJT within 5 weeksof hire.
Knowledge of organizationspurpose and goals.
- Online schedulingand EMR training.
- Key boarding skills of 35wpm.
- Good communication and customer serviceskills.
- Able to adjustapproaches to reflect developmental level of populationserved.
- Competent with Flowcast and relatedonline processes.
- Good working skillsdependable and team player.
- Flexible withassignments and able to perform a wide variety of front deskfunctions.
- Good multitasking and criticalthinking skills.
- Outstanding Interpersonal andcommunication skills.
Preferred Skills &Experience :
N / A
Education : RequiredEducation :
Successfulcompletion of Patient Rep training program and OJT within 5 weeksof hire
Skills : Required
- SCHEDULEAPPOINTMENTS
- FRONT DESK
- TEAM PLAYER
- SCHEDULING
- Additional
- REMEDIATION
- PATIENT CARE
- RETAIL SALES
- TYPING
- INTERPRETER
- MEDICALRECORDS
- CUSTOMER SERVICE ORIENTED
Languages : English (ReadWrite Speak)
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