Job Description
Job Description
As a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs / requests.
Essential Functions :
- Greets and welcomes guests upon arrival.
- Manages guest check-in, check-out and billing processes.
- Handles sensitive guest information including room assignment and credit card / cash transactions.
- Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
- Meets all in-service requirements, complies with all system policies and procedures
Supervisory Responsibility :
None
Work Environment : Professional work environment requiring business-casual dress or in some cases uniform professional dress;
requires high level of verbal and written communication required with both internal and external customers.
Other Duties :
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements :
- High School diploma
- 2-years Hotel Front Desk experience desired OR 4-years customer service experience
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job :
Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.
Core Competencies : All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties :
- Professionalism
- Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
- Consistently caring and respectful attitude toward internal and external customers
- Act as gracious host to all guests
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