CX Project Manager

VirtualVocations
Norcross, Georgia, United States
Full-time

A company is looking for a CX Project Manager to enhance customer experiences with the Social Security Administration.Key ResponsibilitiesLead a cross-functional team to deliver customer experience initiatives aligned with strategic goalsManage project tasks, ensuring deliverables meet quality standards and deadlinesPrepare and submit project reports, detailing progress, risks, and action itemsRequired QualificationsBachelor's degree in business administration, project management, or a related fieldAt least 10 years of experience managing complex projects, preferably in the public sectorExperience leading cross-functional teams, including researchers and designersProficiency in project management tools and softwareStrong understanding of customer experience principles and methodologies

13 days ago
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