Starbucks | Shift Leader, DTW Airport Location

Are you a coffee enthusiast with a flair for leadership? Do you thrive in a fast-paced and customer-centric environment?

Join us at Starbucks as a Shift Leader and be part of a global coffeehouse chain that values passion, innovation, and community engagement!

Starbucks is not just a coffee company; it's a culture. We are dedicated to creating a unique and uplifting experience for our customers through our handcrafted beverages and personalized service.

As a Supervisor, you will play a pivotal role in leading our team and upholding the Starbucks mission of inspiring and nurturing the human spirit one person, one cup, and one neighborhood at a time.

Key Responsibilities :

• Lead and motivate a team of baristas, fostering a positive and inclusive work environment that encourages collaboration and growth.
• Ensure the highest standards of product quality, presentation, and customer service are consistently met and exceeded.
• Assist the store manager in daily operations, including opening and closing procedures, inventory management, and cash handling.
• Train and develop baristas to deliver legendary customer service, product knowledge, and beverage preparation techniques.
• Handle customer inquiries, feedback, and concerns, resolving issues to ensure a delightful Starbucks experience.
• Uphold Starbucks' brand values and operational procedures, ensuring compliance with company policies and standards.
• Contribute to a clean, safe, and organized store environment, adhering to health and safety guidelines.

Qualifications :

• Previous supervisory experience in the food service, retail, or hospitality industry is preferred.
• Passion for coffee and an appreciation for the Starbucks brand and culture.
• Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
• Strong communication and interpersonal abilities to build positive relationships with both customers and team members.
• Detail-oriented, organized, and able to manage multiple priorities effectively.
• Minimum high school diploma or equivalent; further education is a plus.
30+ days ago