Job Description Summary
- An associate degree from a regionally accredited institution or a combination of education and experience may be considered.
- Experience working with computer technology, software, and multimedia equipment.
Technology Management - Keeps up-to-date on technological developments. Makes effective use of technology to achieve results.
Ensures access to and security of technology systems.
Strong analytical skills are required.
Customer Experience - Anticipates and meets the needs of both internal and external customers including students, staff, and the community.
Delivers high-quality services; is committed to continuous improvement.
- Run and manage tutoring and data collection software such as TutorTrac, NetTutor, and Sierra, and assist with data collection, organization, and reporting.
- Maintain departmental files and records.
- Provide technical support and prepare all materials for the tutoring program and test preparation assistance. This could include updating the website and setting up testing software for the upcoming semester.
Run and maintain print management and circulation software and hardware. Monitor online tutoring program, including assisting students and staff with utilizing the service, and troubleshooting technical issues.
- Answer and screen telephone calls and greet visitors in a polite, professional, and effective manner.
- Set up and maintain schedules for tutors and clerks and monitor absences. Schedule tutoring appointments.
- Exercise direction over employees of lower classification, when required. This may include assisting with recruitment, scheduling, training, and management.
Assist with recruitment, training, and management of student employees.
- Maintain a clean, neat, friendly, positive professional learning environment.
- Maintain an inventory of equipment and supplies for all learning support services in the Learning Lab.
- Regularly check the operational status of computers / software and arrange / monitor repairs.
- Assist with monthly operational reports on computers, printers, and support equipment.
- Prepare handouts, memos, letters, etc., as needed.
- Assist with utilization data collection, organization, and reporting, as needed.
- Monitor students per the College’s Policy on Academic Dishonesty.
- Assist students with available learning support resources.
- Assist with the management of test preparation software, and other software that may be added in the future.
- Assist with test preparation (for example, the Nursing Admissions Test). This requires one-on-one time with each student to determine needs and direct them to appropriate review resources.
- Collect, track, and make deposits for the print management system.
- Assist with the delivery and distribution of informational material for college success workshops and any additional resources available to students.
This includes handouts, posters, PowerPoint slides for campus TV monitors, and e-mails to staff and the student body.
- Conduct tours of the Learning Lab for students, faculty / staff, and other visitors.
- Serve on department, division, and / or college committees.
- Assist in the Library’s Media Center or at the Circulation Desk as needed.
- Other duties as assigned.
Additional Information
REWARDS THAT LAST A LIFETIME
Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families.
Being an industry leader means giving back to our most valuable asset our employees.
HFC Offers :
- Employee assistance program
- 403B and 457B saving and retirement plans with Roth contribution options
- Vacation time / PTO
- Holidays
- Tuition waiver
- Comprehensive medical insurance
- Employer paid vision and dental
- Long / short term disability
- Flex spending and health saving accounts
- Professional Development opportunities
01 Do you have an Associate's degree from a regionally accredited institution?
02 How many years of experience do you have working with computer technology, software, and multimedia equipment in an educational setting?
- No Experience
- Less than 1 year
- 1+ years
- 2+ years
- 3+ Years
- 4+ Years
- 5+ Years
- 10+ years
Required Question
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