Laboratory Client Support Technician

Job Description

Eurofins EPK Built Environmental Testing is seeking a Client Relationship Executive to join our Naperville, IL team!

The Client Relationship Executive is responsible for facilitating the day-to-day

communication between our clients and our laboratories, ensuring exceptional

client experience, and performing tasks within the various login departments. Tasks include

sample receipt and processing, interaction with clients, and reviewing and

submitting of reports.

Essential Duties and Responsibilities :

• Manage inbound and outbound client communications via phone and / or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM / TEM / and IAQ departments that need login or client communication.
• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory / operations personnel to resolve client inquiries and improve processes.
• Ability to assist with administrative tasks as necessary.
• Regular attendance and punctuality
• Collect samples from on-site drop box
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned
• Login of all samples in a timely manner
• Label of all samples
• QC of samples / projects prior to sending into the laboratory
• Interact with clients and answer incoming phone calls
• Report status information to clients
• contact clients for clarification of analysis requested

Qualifications

• Bachelors Degree required, Biology degree preferred
• Customer service experience 1-2 years
• Experience working in a laboratory setting
• High level of experience working within Microsoft Excel
• Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.

Additional Skills

Excellent written and verbal communication skills

Active listening

Client-focus

Computer literate (Office suite, Adobe PDF, CRM)

Prioritization and on-time execution of tasks

Process improvement

Problem-solving and solution orientation

Demonstrated ability to sell solutions as a result of active listening

Strong interpersonal skills (people, social, emotional intelligence)

Proactivity

Team player who can self-motivate

Performs well under pressure; thrives in fast-pace environment

Growth mindset

Additional Information

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Candidates within the commutable distance of Naperville, IL are eligible to apply. This role will be a full time role, first shift (8 : 00 AM - 5 : 00 PM) Monday - Friday.

This is a full time position with an hourly wage, company matching 401K, PTO Plan and Benefits.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic location

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.

We prohibit discrimination against employees or applications based on gender identity and / or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page : https : / / careers.eurofins.com /

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses.

Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment.

In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.