Customer Service Rep02837 12 W Dundee Rd

Job Description

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Customer Service Rep

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you?

That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time.

You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond.

Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Qualifications :

• Must be 18 years of age or older
• Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table

ADDITIONAL INFORMATION

REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR ALL POSITIONS :

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone communication skills to take and process orders.

Ability to enter orders using a computer keyboard or touch screen.

Operate all store equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare products.

Receive and process telephone orders.

Clean equipment and facility approximately daily.

WORK CONDITIONS MAY INCLUDE EXPOSURE TO :

Varying and sometimes adverse weather conditions.

In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in the work area and while outside.

Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc.

Exposure to cornmeal dust.

Confined spaces, such as a walk-in cooler.

Hot surfaces, tools, and products from the oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

REQUIRED MENTAL AND PHYSICAL ABILITIES :

SENSING

The ability to speak, hear, and understand verbal communication on telephone and in person is necessary.

Near and mid-range vision is used for most in-store tasks.

Depth perception in necessary for all positions.

Personnel must have the ability to differentiate between hot and cold surfaces.

Far vision and night vision are needed for delivery personnel.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts.

WORKING CONDITIONS :

Most tasks are performed from a standing position.

Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.

Height of work surfaces is between 36" and 48".

OTHER PHYSICAL REQUIREMENTS :

Lifting, carrying, pushing, pulling, climbing, bending / crouching / squatting, reaching, and hand tasks are frequently required in various capacities throughout shifts.

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