A company is looking for a Director of IT Process Management responsible for overseeing IT processes and project management to align with business goals.
Key Responsibilities : Develop and implement project and process management strategies to enhance service deliveryGuide the planning and execution of IT projects, ensuring adherence to timelines and quality standardsEstablish metrics and KPIs to evaluate process performance and drive continuous improvement initiativesRequired Qualifications : 8+ years of experience in IT process, project, and business relationship managementExperience with process improvement methodologies (e.
g., ITIL, Six Sigma, Lean Six Sigma)Proven track record of delivering complex projects, with relevant project management certification (e.
g., PMP, PgMP)Experience in business relationship management, with relevant certification (e.g., BRMP) preferredDynamic knowledge of project management tools and methodologies (e.
g., Microsoft Project, JIRA, Trello)
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