Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.
As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Responsibilities
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English / Spanish bilingual is a plus
Physical Requirements :
- Must be able to sit and / or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
Bilingual Customer Service Representative
A company is looking for a Bilingual Remote Customer Service Representative (Spanish/English). Key Responsibilities:Provide accurate and clear responses to incoming callsResearch and determine plans of action for customer inquiriesAttend training sessions and stay updated on new proceduresRequired Q...
Customer Service Representative - State Farm Agent Team Member
As a customer service representative with Kimberly Bell State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Previous customer service experience preferred. Your attention to detail, customer service skills, and desire t...
Seasonal Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative (Bilingual: Spanish and English). Customer Service Representative (Bilingual: Spanish and English). Customer Service Representative. Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Interne...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
Customer Service Experience Preferred. We are currently recruiting top talent for our Central and Pacific time zones for Medicare Retiree Solution Customer Service Centers. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. Anchored in our brand...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Account Manager PT
The Account Manager must be a highly motivated individual possessing excellent communication skills, with the ability to maintain customer satisfaction by communicating with our customers, finding a means for resolving any outstanding service issues and following up to ensure satisfactory resolution...
Customer Service Representative - English French.
Customer Service Representative - English French. Bilingual in French and English. ...
Personal & Commercial Lines Customer Service Representative
The Personal & Commercial Lines CSR at Beacon Insurance Group is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carrier...