Engagement Manager, Gaming

This is a staff position with Aquent Studios and will oversee our studio and support our large gaming client.

Please make sure you read the following details carefully before making any applications.

Candidates must be in the Puget Sound area. This is a hybrid role and will be on-site 1-2 days a week.

Key Skills and Responsibilities :

• Resource management
• Program Management
• Operations management
• Team Management
• Client Relationship Management
• Studio Management

The Engagement Manager will lead our Aquent Studios embedded agency solution to support a large gaming industry client. The EM is the key client relationship manager interfacing daily with client managers, our team, and stakeholders to ensure that our agency delivers high quality work and customer satisfaction.

The EM will oversee and be accountable for a dedicated team(s) of producers, designers, engineers, operations staff, copywriters, content producers, and other roles as needed to create the various and evolving deliverables.

This person will meet with clients regularly to assess the workstreams and upcoming projects to ensure the right team members are assigned and deadlines are met.

Applicants must be able to commute daily to the client site located in the Puget Sound region.

The EM owns accurate financial management of the engagement, performance management of the team, including resolving HR-related issues, and the continuous improvement of processes and efficiencies.

The EM will also be the lead in transitioning, hiring, and onboarding new members to the team. The EM works with executive leadership to develop, maintain, review and / or disseminate all engagement documentation including business reviews, invoices, and contract change orders.

Skills, Knowledge and Experience required for success in this role :

Program Management :

• Successful track record in client services : understanding the client’s business with exceptional customer focus, including internal customers.
• Advanced understanding of program management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Understanding of the gaming pipeline from ideation to release and beyond.
• Experience in marketing consulting, agency, or client-side consumer marketing environment.
• Navigating the client’s internal structure, which will include identifying and partnering with key stakeholders on any given project and facilitating broad communication to eliminate obstacles.
• Ensure systems and processes are defined, reviewed, improved, and maintained efficiently and effectively.

Project Management :

• Ensure systems and processes are defined, reviewed, improved and maintained efficiently and effectively.
• Create and maintain all tasks and projects within project management software.
• Develop reporting specific to the engagement in the project management software.
• Use data in project management software to evaluate productivity and efficiency.

Team Management and Leadership :

• Possesses Minimum 5+ years account, team, and delivery management experience with a strong understanding of the talents and experience that make up a high-functioning creative team, and how to allocate those resources to drive success on every project / engagement.
• Leadership of teams, including providing guidance, coaching, mentoring, and subject matter expertise.
• Demonstrated ability to work cross-functionally and collaborate with distributed teams in a virtual environment and mentor all levels of team members.
• Exemplifies grace under pressure, is a natural team leader, and comfortable working directly with clients.

Financial Management :

• Significant responsibility over team / dept financials and ensuring profitability.
• Experience with negotiating project scope and associated pricing so work delivers optimal / targets for both our clients and our company.
• Fast, accurate, and authoritative analysis, forecasting, and decision-making.

Client Description

Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world’s most recognized brands.

We create the work that matters the most to them work that has a real impact on their business. As an Aquent Studio team member, you’ll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI / UX, video, motion, content, print design, web development, and more.

If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!

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