Job Description
Future Opportunity
David Weekley Homes is seeking a Warranty Service Representative to join our Phoenix team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.
Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.
WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities :
- Coordinate and schedule all other repairs with contractors and customers
- Follow up, inspect and ensure completion of all repairs
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
- Manage your budget
- Performing minor repairs
- Handle multiple tasks, as well as projects within designated timeframes
- The ability to say "no" and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
Job Requirements :
- A positive attitude and good social / interpersonal skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry and / or some home repair experience is strongly preferred
- Previous experience in a customer service environment
- Have exceptional listening and communication skills
- Follow up and follow through consistently to deliver outstanding service
- Have excellent time management, organizational and scheduling skills
What We Offer :
Come and join our winning team recognized by Fortune Magazine as One of the Top 100 Companies to Work For 18 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America.
We offer an excellent benefits package that includes :
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Holidays & PTO
- New Home Discount for Team Member & Family
- Team Member Product Discount
- Community Outreach
- College Scholarship Program
- And More!
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