A company is looking for an AI Business Systems Analyst to enhance customer self-service experiences using AI-driven conversational platforms.
Key ResponsibilitiesIdentify and document customer friction points and opportunities in self-service channelsDevelop customer-friendly conversational flows in collaboration with Conversational DesignersMonitor and improve the performance of voicebot and chatbot solutionsRequired QualificationsExperience with conversational flow design in platforms like Kore.
ai, Google Dialogflow, or Amazon LexHands-on experience in developing and tuning Natural Language Understanding (NLU) modelsExperience analyzing performance of automated self-service platforms using statistical analysisProficiency in producing performance reports using tools like MicroStrategy or TableauKnowledge of scripting languages (e.
g., Python) and SQL for data processing and analysis
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