Shop Service Technician

Purpose :

This position is responsible for repairing and maintaining electric, diesel and gasoline industrial, construction and forestry equipment.

Responsibilities :

Essential Duties and Responsibilities : (Other duties may be assigned)

• Follow all safety rules and regulations in performing work assignments;
• Recondition and repair all engines, transmission, tractors and industrial equipment assigned by the shop supervisor;
• Diagnose problems and determine what repairs are needed;
• Keep records required to establish cost of parts and service charges to the customer;
• Handle customer problems both objectively and tactfully;
• Assist in directing work of helpers or on the job trainees and provide instructions as required;
• Maintain a clean work area and perform miscellaneous duties associated with the job;
• Develop skills in disassembly, assembly and repair of components and machines;
• Perform all service tasks as assigned by the Product Support Manager, Service Manager, Supervisor, or Shop Foreman;
• Prepare all reports and forms required in conjunction with job assignments;
• Report any additional work required on equipment to the Service Manager, for proper and safe operation by the customer;
• Participate in all training programs as directed by the Service Manager;
• Maintain a clean work area and perform work in a neat and orderly fashion;
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use;
• Always conduct self so as to present a professional image of the dealership.

Experience, Education, Skills and Knowledge :

Health and Safety :

It is our expectation that all United Employees will conduct their work in a safe manner, abide by all United safety policies and report all hazardous conditions and unsafe work procedures.

Working Conditions :

Although much of time will be situated in an office / shop environment, occasional travel to other branches may be required. Minimum

Skills and Qualifications :

• Must be self-motivated and a team player with the ability to communicate with personnel and customers when required;
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
• Ability to write diagnosis and work completed on routine reports and correspondence;
• Ability to speak effectively one on one or before groups;
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;
• Bilingual an asset.
30+ days ago