Position
Pacific Office Automation is currently seeking a Production Printer Technician who is skilled in repairing and maintaining Canon & Ricoh Production Printers for our office in Sacramento, CA.
If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!
Essential Job Duties
- Responsible for a full range of repairs and service procedures on high-speed digital copiers / printers, full-color copiers / printers, facsimiles
- Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines.
- Canon and / or Oce' Vario Series Certification & service experience (including Titan & Colorado Machines)
- Minimum of 2 years of experience operating large format printers, preferably in a professional printing environment
- Providing high-quality technical support and expertise by complete each service call according to service agreements and requirements
- Effectively complete all territory assignments and developing options to resolve unexpected problems
- Participates in training to remain up to date with new products and procedures.
- Provide specialist service to other field service technicians for unresolved technical problems / issues
- Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
- Working in a fast-paced environment
Qualifications
- 2-6 years minimum of relevant experience
- Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.
- Production Print certifications are highly preferred
- Strong computer knowledge
- Excellent customer service communication skills are essential
- Strong problem-solving and mechanical / electrical skills
- Strong working knowledge of Windows 10 applications
- Highly motivated and capable of working independently in the field
- Must possess a valid driver’s license with a clean driving record. A company car will be provided
Benefits
- $22 -$34 an hour DOE
- Advancement and growth into leadership roles
- Team-player environment
- Medical / Dental / Vision / Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA / HSA programs
- Company car for work and personal use
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