Job Description
The Chief Operations Office (COO) is responsible for overseeing all operational aspects of Intercap’s mortgage lending operations division.
The COO must establish and maintain efficient, compliant, and customer-centric mortgage lending processes. This role requires a strategic leader with a strong understanding of mortgage operations, regulatory requirements, underwriting guidelines and industry best practices.
The COO is an in-office position, located in Salt Lake City, Utah
Responsibilities
- Develop and implement operational strategies to streamline mortgage lending processes and enhance efficiency
- Oversee all aspects of the mortgage lending lifecycle, from application to closing, ensuring compliance with regulatory requirements and company policies
- Lead and manage teams responsible for underwriting, processing and closing, fostering a culture of collaboration, innovation, and continuous improvement
- Implement risk management protocols to mitigate operational risks and ensure the integrity of our mortgage lending operations
- Collaborate with cross-functional teams, including sales, marketing, finance, and technology, to drive operational excellence and support business objectives
- Monitor key performance indicators (KPI’s) to assess operational performance and identify areas for improvement
- Develop and maintain strong relationships with key stakeholders, including borrowers, lenders, wholesale partners, regulators, vendors, and industry partners
- Stay abreast of industry trends, regulatory changes, and emerging technologies to inform strategic decision-making and drive innovation within the mortgage lending division
- Manage budgets and allocate resources effectively to support operational objectives and achieve financial targets
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred
- Minimum of 10 years of experience in mortgage lending operations, with a proven track record of leadership and success
- Strong understanding of mortgage lending regulations, compliance requirements, underwriting guidelines and industry best practices
- Excellent analytical, problem-solving, and decision-making skills, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment
- Demonstrated leadership abilities, with experience leading and managing teams to achieve operational excellence and drive results
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of the organization
- Proficiency in mortgage lending software and technology platforms
- Relevant industry certifications preferred
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