Director, Case Management

Description

Minimum Qualifications

Education : Bachelors of Nursing (BSN) or Masters Social Work (MSW); Masters degree preferred

Licenses / Certifications :

• Current and valid license to practice as a Registered Nurse in the state of Texas or
• Current and valid Texas license as a Master’s Social Worker (LMSW), required
• LCSW preferred and Certified Case Manager (CCM), Accredited Case Manager (ACM) or
• Fellowship of the American Academy of Case Management (FAACM), required

Experience / Knowledge / Skills :

• Minimum five (5) years experience in utilization management, case management, discharge planning or other cost / quality management program
• Three (3) years of experience in hospital-based nursing or social work preferred
• 5 years supervisory experience
• Self-motivated, proven communication skills, assertive
• Background in business planning, and targeted outcomes
• Working knowledge of managed care, inpatient, outpatient, and the home health continuum, as well as utilization management and case management
• Working knowledge of the concepts associated with Performance Improvement
• Demonstrated effective working relationship with physicians
• Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve quality outcomes
• Effective oral and written communication skills

Principal Accountabilities

• Plans, directs and supervises all aspects of the local level program.
• Facilitates growth and development of the case management program consistent with enterprise wide philosophy and in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities as needed.
• Responsible for approving and managing the day to day local level operational budget.
• Assures that revenue, expenses, contribution margin and FTE’s meet or exceed budget.
• Prepares and submits budget and related reports.
• Forecasts and accurately projects expenses.
• Takes corrective action to address negative variances.
• Identifies and proposes capital budget items appropriately.
• Identifies and achieves optimal targeted financial outcomes via the inpatient case management process.
• Responsible for departmental personnel functions (hiring, firing, etc.) in conjunction with the Executive Director of Medical Management.
• Writes and conducts annual and interim performance appraisal reviews for the professional and non-professional staff in department.
• Acts as liaison to facilitate communication and collaboration between all care partners (physicians, hospitalists, community care managers, nurses, community resources, etc.)
• Responsible for leading a high performance team of system thinkers who incorporate leadership principles and vision in performing the functions of case management.
• Uses data to drive decisions, plan, and implement performance improvement strategies for case management.
• Oversees the education of physicians, managers, staff, patients and families related to the case management process at the local level.
• Participates in this evolutionary process by constantly identify future needs of current customers and / or identifying potential new customers.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory / continuing education and skills competency;

supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.

Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned.

Employee Signature : Date :

Manager Signature : Date :

Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles.

Specific age groups that are served by this position are circled :

Neonate Infant Pediatric Adolescent Adult Adult / Geriatric