Reservations Manager/ResComm Manager

Reservations Manager / ResComm Manager

About Four Seasons :

Please make sure you read the following details carefully before making any applications.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location :

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard.

We’re Hiring!

Come join our Four Seasons Family! We are hiring for a Reservations Manager / ResComm Manager! ResComm is a combination of Reservations and Communications department.

The Position / Role

Four Seasons Resort and Residences Napa Valley is seeking candidates who have knowledge of Opera, ACD, and other Operating systems.

The Reservations Manager / ResComm Manager will supervise the activities of the team.

Responsibilities

• Oversee and manage the department to ensure all standards are met. Select, train, evaluate, lead, motivate, complete performance evaluations, coach, and manage employees.
• Manage various hotel systems HotSos, Opera, Glitch Database, Golden FS Chat, Book 4 Time, OnTrack, Workday, Reservations System, MS Office, etc.
• Maintain reservation standards for room and dining. Review arrivals reports a minimum of three days in advance of arrival.
• Develop and follow all P&P’s regarding call standards, guest privacy, deposits and billing.
• Manage room inventory, reservations block assignment, availability controls and overbooking strategy.
• Maintain strong operational knowledge of all key technical systems.
• Oversee rate and package code configuration.
• Supervise and assist with the answering and directing of phone calls and requests.
• Perform daily stand up and run departmental meetings.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism.
• Prepare and distribute occupancy and revenue forecasts.
• Review / analyze call volume reports and act as appropriate.
• Enforce the established room and rate availability guidelines.
• Support the functions of the Group Rooms Coordinator and Guest Recognition Program.
• Control all suite reservations in conjunction with Guest Experience Team.

Who You Are

• College degree preferred.
• 2+ years experience in Front Office / Reservations management position.
• Understanding of luxury Resort / Hotel product.
• Knowledge of Napa Valley and surrounding areas, highly desirable.
• Strong Computer Skills.
• Excellent reading, writing and oral proficiency in English.
• Strong communication and interpersonal skills.
• Work quickly in a high-pressure environment.
• Must be flexible with schedule.
• Ability to multi-task in a high volume and demanding environment.
• This position is not remote and is not eligible for work sponsorship / visa. Candidates must possess valid US work authorization.

About the company :

Four Seasons prides itself on the commitment to the Golden Rule philosophy.

Benefits & Compensation Information

• Salary Range : $85,000- $90,000
• Competitive Salary & Benefits
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

To apply, please click on the APPLY button and create an account. Applications / Resumes will only be accepted on this website.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers.

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