Work : Hybrid Model, 3 days in office & 2 days from home.
Top skills : Good communicator, attention to detail, problem solver.
As a MPO Specialist Lead, you will be known as the subject matter expert on specific sub-segment of the business (example : Seasonal Execution, Direct, Account or Territory) by monitoring and understanding business operations to be able to provide continuous improvement for optimizing and maximizing order book health productivity.
Responsible for providing relevant and accurate data, highlighting risks and opportunities, for internal and external stakeholders of the MPO team.
You will communicate with, develop, and maintain positive relationships with account & channel contacts and / or internal cross functional partners through report interpretation, tools, phone and email.
Key Accountabilities
Monitor, leverage and improve Performance KPI's to maximize service & drive business decisions.
- Ensure quality, on-time relevant information is in place to ensure transparency and visibility for internal partners.
- Upon requests, provide input from order books to x-functional teams to enable decision making processes.
- Deliver Customer Service excellence to the Global / Geo Channels through quick response time via email / phone availability to
questions, complaints and ad-hoc requests, according to our NA service strategy.
- Drive continuous process improvement & support operational partners in capability building projects.
- Drive a conscious business decision making process leveraging analysis, KPI's, targets.
- Support monthly shipment goal setting process.
Qualifications :
- Bachelor's degree with 0-1 years of relevant work experience, preferred
- Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred.
Critical Experience Requirements :
- Works independently and comfortable with ambiguity
- Strong time management skills and critical thinking
- Experience with SAP and MS Office Suite
- Goal and action oriented
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