A company is looking for a Customer Success Specialist / Ops in the life insurance sector.Key ResponsibilitiesRespond to customer inquiries and resolve technical issuesDocument and track customer cases using a ticketing systemConduct user training sessions and create training materialsRequired Qualifications and Education2+ years of experience in business operations, administration, or a similar roleFamiliarity with CRM systems and ticketing tools, such as ZendeskPrevious experience in insurance software is a plusTechnology support and troubleshooting experience preferredCollege degree or advanced learning preferred;
HS Diploma or equivalent required
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